Business Systems Analyst | Process Improvement | Workflow Optimization | SQL | Agile
“Transformation begins when inefficiencies are no longer accepted as normal.” BSA with hands-on experience in ITSM environments, BPMN process mapping, and SQL-driven analysis across 10+ projects.
I'm a Business Systems Analyst with a background in IT service management, customer support operations, and business process analysis. I specialise in translating complex business requirements into structured, scalable solutions — bridging the gap between business needs and technology implementation. My experience in ITSM environments gives me practical insight into incident management, service workflows, and stakeholder engagement, allowing me to drive process improvements that are grounded in how operations actually work. I'm skilled in Agile delivery, BPMN process mapping, and SQL-driven analysis, and I bring both analytical rigour and a people-first approach to every engagement.
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🍽️ Unilever Canteen Ordering system
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🍺 Barrel & Brew Process Optimization Project
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🎶 NanoCove Sales and Customer Analysis
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🎵 Chinook Media SQL Business Analysis
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📊 10Alytics Sales Performance Dashboard
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⚡️Synergy Enterprises HR Process Optimization
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⏳ Northern Health Trust (NHT) — A&E Patient Flow Analysis
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Northbridge Financial Services — Legacy-to-ERP Data Migration
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🛍️ Flex Quick Retail CX Enhancement Business Case
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GlobalConsult — Recruitment System Implementation (ATS)
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| Project | Area | Tools |
|---|---|---|
| NanoCove Dashboard | Business Intelligence | Power BI |
| Unilever Canteen System | Business Analysis | Jira, BPMN |
| City Hospital Dashboard | Data Analytics | Power BI |